Refund and Cancellation Policy

Food is cooked fresh for your train, so cancellations and refunds depend on when and why an order is stopped.

1. Cancelling your order

• To cancel, contact us at foodontrainsofficial@gmail.com or +91 92880 91593 with your order code, before the restaurant's "order by" time shown on your order. You get a full refund of anything you paid.
• After the "order by" time the restaurant has started preparing your food, so the order cannot be cancelled and no refund is given.
• For cash orders, please cancel in the same way rather than refusing the food at your seat. Repeatedly refusing cash orders may lead to your number being blocked.

2. When the restaurant or we cancel

You get a full refund of anything you paid if your order is cancelled by the restaurant or by us, for example because:

• a dish or the restaurant is unavailable;
• your train is running so late or early that the food cannot reach you at the station;
• your train is cancelled, diverted, or does not stop at the station;
• a technical or pricing error.

If you paid online and your payment was taken but no order was confirmed, the amount is refunded in full.

3. Problems with a delivered order

• If your food did not arrive, or items are missing, wrong, spoiled or damaged, tell us within 24 hours of the train's arrival at the delivery station, with your order code and, where possible, photos.
• After checking with the restaurant, we give a full or partial refund depending on what went wrong.
• Complaints about taste or portion size alone are not usually refunded, but we share them with the restaurant.

4. When no refund is given

• The coach, seat, train or mobile number you gave was wrong, and the delivery person could not find you.
• You were not at your seat or not reachable on your phone when the food arrived.
• You cancelled after the "order by" time, or refused the food without a valid reason.

5. How refunds are paid

• Refunds go back to the original payment method (UPI, card, netbanking or wallet). We start the refund within 2 working days of approving it, and banks usually credit it within 5 to 7 working days.
• Cash orders that were not paid need no refund. If you paid cash for an order that later qualifies for a refund, we refund it by UPI or bank transfer.
• If you have not received a refund within 10 working days, contact us with your order code.

Contact and grievances

For help with an order, write to foodontrainsofficial@gmail.com or call +91 92880 91593.

If you have a complaint about the service, an order or how we handle your personal data, write to our Grievance Officer at foodontrainsofficial@gmail.com with "Grievance" in the subject. We acknowledge complaints within 48 hours and resolve them within one month of receiving them.

Last updated 3 November 2026.