Delivery Policy

foodontrains delivers freshly cooked food to train passengers. We do not ship goods by post or courier.

1. Where we deliver

• Food is delivered to your coach and seat while your train halts at the station you chose, in India only.
• We deliver only at the stations and restaurants shown for your train on the website.

2. Who delivers

The restaurant you ordered from prepares the food and its staff bring it to your seat. The restaurant's name is shown on your order.

3. When it arrives

• The food is timed to reach the platform when your train arrives. The arrival time shown is an estimate based on the train's schedule and live running status.
• Each restaurant takes orders until its "order by" time before the train reaches the station.
• Halts at stations are short, and train timings can change. If your train is too late or early for the restaurant to deliver, the order is cancelled and refunded as set out in the Refund and Cancellation Policy.

4. Delivery charges

Any delivery charge is shown in the bill before you place your order.

5. Helping us reach you

• Give the correct coach and seat, and tell us if they change after you order.
• Stay at your seat and keep your phone reachable around the arrival time; the delivery person may call you.
• For cash orders, keep the amount ready.

6. Tracking

You can follow your order from the link in your WhatsApp confirmation, or with your order code in "Track your order" on the home page.

Contact and grievances

For help with an order, write to foodontrainsofficial@gmail.com or call +91 92880 91593.

If you have a complaint about the service, an order or how we handle your personal data, write to our Grievance Officer at foodontrainsofficial@gmail.com with "Grievance" in the subject. We acknowledge complaints within 48 hours and resolve them within one month of receiving them.

Last updated 3 November 2026.